General

FAQs

Last Updated: 2 June 2025

1. How do I place an order?

  • Simply add your desired products to the cart and proceed to checkout.

2. Do you accept custom orders?

  • Yes, contact us via WhatsApp or Instagram for personalized merchandise.

3. What payment methods are accepted?

  • Online banking (FPX), debit/credit cards, and e-wallets.

4. Can I cancel my order?

  • Orders can only be cancelled before processing begins. Contact us immediately.

5. Do you ship internationally?

  • Currently, we only ship within Malaysia.

6. How can I track my order?

  • A tracking link will be emailed to you once your order is shipped.

7. What if I received a damaged item?

  • Email us with photos of the item and your order details. We’ll arrange a return or exchange.

8. What is your return/refund policy?

  • You can return defective items within 7 days. See our full Return & Refund Policy above.

9. How long does delivery take?

  • West Malaysia: 2–4 working days, East Malaysia: 3–7 working days.

10. Can I get a bulk order or reseller price?