Privacy Policy

Last Updated: 2 June 2025

We value your privacy. This policy explains how we collect, use, and protect your personal data.

1. Information We Collect

  • Name, email, phone number, address.

  • Payment information (processed securely via third-party gateways).

  • Order and browsing history.

2. How We Use Your Information

  • To process orders and payments.

  • To provide customer support.

  • To send updates, promotions, or marketing emails (if consented).

3. Data Retention

  • Your data is retained for as long as necessary for order fulfilment and legal obligations.

4. Cookies

  • Our website uses cookies to enhance user experience. You may disable them via browser settings.

5. Data Security

  • We use encryption, firewalls, and secure third-party services to protect your data.

6. Your Rights

  • You may request access, correction, or deletion of your data by contacting us.

7. Third-Party Services

  • We use payment and analytics providers. Their policies apply separately.

8. Contact

 

Delivery Policy

Last Updated: 2 June 2025

1. Processing Time

  • Orders are processed within 2–5 working days after payment confirmation.

2. Shipping Time

  • West Malaysia: 2–4 working days

  • East Malaysia: 3–7 working days

3. Couriers

  • We use trusted couriers such as J&T Express, Ninja Van, and PosLaju.

4. Tracking

  • A tracking number will be provided once the order is shipped.

5. Shipping Fees

  • Flat rate or free shipping may apply depending on promotions.

6. Lost or Damaged Items

  • Contact us within 3 days of delivery for issues with parcel damage or non-receipt.

7. International Shipping

  • Currently not available.

8. Contact